Last September, we ran our Customer Delight Customer Survey. A quick 5-minute set of questions you can complete with a fresh coffee. Since then, we’ve worked hard to act on the valuable insights you shared on what would make working with iAM Learning an even better experience.
Why? Well, because we genuinely care about what's working brilliantly and where we can add a little extra sparkle!
We're now a few months on and we have some pretty exciting updates on the feedback we received. First off, we always love to hear about what's working well and it seems our customers are loving our storytelling style and bite-sized content! That's music to our ears because we do too.
As for those areas that could use a little extra polish, our fantastic Customer Delight Manager, Steph Charlesworth - the driving force behind the iAM customer experience - has been rolling up her sleeves and working tirelessly to bring you some seriously exciting enhancements!
Here's an update on some of the key points raised in the feedback survey that we've been working to improve...
Here's what we did to try and fix that:
Streamlined folders. We removed some of the folders in the set up to decrease clicks to the content. We’ve also updated our fresh launch to update by quarter so you can see quickly what new content has been launched without having to click into as many folders.
We also launched our new SCORM wrappers to make updates less time consuming. Using the wrappers allows us to update information in the content and remotely update your versions, meaning no more re-adding once it’s in your platform.
Finally, we also now offer S3 integration to bypass canto if available for your platform. This means you can plug the files straight in without having to log in to a third-party system to download content.
We launched a new training manager system, with new functionality and easier ways to manage users, reporting and content.
We’ve also just launched new options for user roles to help you with your admin choices. You can now choose from admin lite and admin+. Admin lite lets you assign users who can only manage the reporting function to see how their teams are getting on and admin+ gives your admins some extra choice on managing deadlines, groups and users.
We’ve also introduced an updated user experience with a refresh on the LMS for learners to explore and learn with a new streamlined view.
The team have now created an awareness calendar, which is already getting a lot of love! We've already launched loads of content since January as a part of our calendar, with topics such as;
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We’re also now launching more content aimed at a colleague level rather than a manager level, which you asked for.
Finally, you asked us to consider some specific topics in our courses, and we have now launched, or are about to launch, many of your suggestions! Some of these include:
Your feedback remains a valuable part of what we do. We’ll be running the survey again this September, please look out for it and we look forward to hearing more from you about what else you’d like to see.
Customer feedback is pure gold, and we're all ears to make the iAM experience even better. If you have any questions about our customer feedback survey or you'd like to share your thoughts, feel free to contact our customer experience guru, Steph Charlesworth.
If you're not currently an iAM customer, but you're keen to learn more about our unique, bite-sized eLearning content that your learners will love, why not get in touch with us today or sign up for a FREE 7 day trial to see if iAM Learning is right for you?